General sales Terms and Conditions for Camping du Staedly (as of 01/04/2017)
Rental of a pitch or rental accommodation implies full acceptance of the sales terms and conditions by all contracting parties.
To this end, the client hereby declares that he/she has read and understood these general sales terms and conditions before confirming the rental.
OUR SERVICES AND PRICES
Rental of Camping Pitch:
We provide an empty pitch for your tent, caravan or campervan, which can accommodate up to 6 people.
The price is per night of occupation. Pitches are available from 14:00 on the date of arrival and must be evacuated before 12:00 on the date of departure. The price covers one structure (i.e. tent/campervan), 1 or 2 people and one vehicle. This price includes access to sanitary facilities, reception facilities, bathing facilities, games areas and activities.
Supplements: Additional people (adults or children) or additional elements on the pitch (second vehicle, electricity, additional tent) are subject to an additional daily fee.
Rental of Accommodation:
A description of the accommodation and a definition of the rental seasons and rental periods and durations are available in the sales brochure and on the website.
The rental price includes: rental of accommodation, people (according to capacity), charges (water, gas and electricity), one vehicle, access to reception services, bathing facilities, games areas and activities.
Accommodation is fully equipped; bed and bath linen are not provided, but can be rented. On departure, your accommodation must be cleaned and left in the condition in which it was found. All accommodation is non-smoking.
Accommodation is available from 16:00 on the date of arrival and must be evacuated before 10:00 on the date of departure.
Each rental is for the named person only and may not be transferred or sub-let.
For safety reasons, the number of people staying in the accommodation may not exceed the capacity of the accommodation / camping pitch.
N.B. The allocation of pitches (camping pitch or rental accommodation) is made randomly in the order of the registration of bookings. Management cannot guarantee that the pitch or accommodation requested by the client will be allocated.
Nevertheless, in the event of force majeure, Camping du Staedly reserves the right to amend the allocation of the pitch or accommodation.
Any free or chargeable activity mentioned in our sales brochure or on our website or in an email may, under certain circumstances, be modified or cancelled on your arrival on site.
Prices and Taxes:
The prices in our sales brochure are in euros and include VAT at the rate applicable at the time of publication.
Any change or modification in rates and any change in taxes applicable to your stay, on or before the date of invoicing, could have an effect on the price of your stay.
Unaccompanied minors are not accepted on site.
Accepted Payment Methods
Payment for your stay can be made via travellers cheque (sent by recorded delivery with acknowledgement of receipt), in cash in euros and via cheque in euros up to 30 days before your arrival at the campsite.
For bookings on www.camping-paysrhenan.fr:
On booking, payment of the deposit or the full amount for your stay can be made via bank transfer or by sending a cheque. Payment of the balance can be made by cheque, travellers cheque (sent by recorded delivery with acknowledge of receipt), or in cash in euros up to 30 days before your arrival at the campsite.
The booking only comes into force after confirmation by our services and payment by the renter of the deposit and fees (amounts shown in the sales brochure or on the website).
Payment for stay on empty pitch:
The balance of the stay must be paid on the day before departure from the campsite or the date of arrival, depending on the campsite.
Payment for accommodation:
The balance of the stay must be paid, without any notification on our part, 30 days before the expected date of arrival at the rental accommodation or the date of arrival if the client has not booked in advance.
In the absence of full payment on the required date, Camping du Staedly reserves the right to assume cancellation of the booking and to retain any sums already paid.
For rental accommodation, a guarantee deposit is requested upon arrival at the campsite (the amount is detailed in the price information). Payment can be taken via bank card. The amount will be returned in full on the date of departure or at the latest within eight days, after a satisfactory inventory. However, if the opposite applies, the guarantee deposit will be deducted. Damage costing more than the amount paid as guarantee deposit will be charged to the client after the guarantee deposit has been credited.
DELAYED ARRIVAL AND EARLY DEPARTURE
In the absence of a message from the client specifying that he/she has had to change the date of arrival, the pitch or accommodation will become available 24 hours after the date of arrival specified in the rental contract and full payment of services will still be required.
No price reduction will be approved in the event of an early departure from the rental accommodation (see options for refunds in the event of cancellation insurance).
In the event of early departure during a stay on an empty pitch, we will retain only the deposit for the days not stayed if the stay was booked.
CANCELLATION OF STAY
Cancellation by Camping du Staedly: sums paid will be reimbursed.
Cancellation by the client: The client must inform the campsite in writing. Without this confirmation, the client will be held responsible for the payment of sums due according to the contract.
According to Article L. 121-20-4 - 2° of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services provided on a specific date or for a specific period.
Cancellation of Rental Accommodation:
For any stay cancelled more than 30 days before the date of arrival, the deposit, administrative fees and any subscription fees for cancellation insurance will be forfeited to the campsite. Less than 30 days before the date of arrival or in the event of non-arrival at the campsite, the total amount of the rental, administrative fees and any insurance contribution will be due and will be retained.
Cancellation of Camping Pitch:
Whatever the date of cancellation, the deposit and administrative fees will be forfeited to the campsite.
All campers must comply with the site rules and may be subject to sanctions which may include termination of the contract.
We deny all liability in the event of theft and damage of personal effects on the campsite.
Camping du Staedly may not be held responsible in the event of theft or damage of campers’ personal effects. You are hereby reminded that the car parks are not monitored and parking is at the user’s own risk.